Policies & Faqs
Abigail's Hotel
Abigail's Policies
Check-In / Check-Out
Our standard check-in time is 3pm and
Check out is at 11:00am.
Late Check-Out
Our ability to accommodate requests for early check-in or late check-out is based on hotel occupancy and our staffing levels during that particular day. We try to be as accommodating as possible; however, there are some days when flexibility to our normal times simply cannot be achieved. Please notify the front desk of your request as soon as possible during your stay.
Rates & Booking Policies
Rates are based on double occupancy, a $30 charge applies for each additional guest thereafter.
A one night’s room and tax deposit is taken at the time of booking.
We do not accept reservations from individuals under the age of 21.
All room rates are quoted in Canadian funds and are subject to municipal, provincial and federal taxes.
Quoted tax rates are subject to change and if any US rates are quoted, they are approximate due to fluctuations in the exchange rate.
A credit card (Visa, Mastercard or American Express) is required to confirm all bookings.
Children
All bookings require guests to be a minimum age of 16 in order to stay with us. Accordingly, teenagers ages 16 and older are considered adults for purposes of occupancy when staying in a room with their parents.
Pets
No pets of any kind are permitted to stay at Abigail’s.
By Canadian law, licensed Service & Guide Dogs are permitted at the property, however, the service dog must comply with the Guide Dog & Service Act of British Columbia
Therapy and emotional support dogs are not permitted.
Cancellation & Modification Policy
Abigail’s has a 7-day cancellation policy. A one-night’s room and tax deposit is taken at the time of reservation, which is non-refundable within 7 days of arrival. Cancellations made outside of this period will have the deposit refunded, less a $30 + tax cancellation fee.
Our cancellation policy exists to protect our customers as well as the hotel. Unlike industry practice, Abigail’s does not believe in ‘overselling’ its rooms whereby certain other properties factor in a cancellation contingency and continue to sell more rooms than they actually have. Sometimes this practice works for them, other times guests arrive from distant locations only to find they must be escorted to another property – which, as you can imagine, is disastrous. To hedge our exposure from not overselling rooms, we must give ourselves a cancellation notification period that allows for a reasonable ‘booking window’ to re-sell a cancelled room.
Non-Smoking
Abigail’s is 100% non-smoking, both inside and outside of our property. This is the result of a city wide by-law that prohibits smoking within seven meters of all doorways, windows or air intakes. Anyone found smoking in their rooms or in our common spaces will be subject to a $200 penalty charge and may be liable for additional fee’s in the event their rooms go out of service for treatment and cannot be resold.